Network Management Backed by Cisco Smart Care Services

At Sanveer, Combining the Strengths of Cisco and Sanveer Infotech Experience Excellent Service and Technical Support while monitoring your network 24x7.

Modern businesses rely on network applications more than ever before and are more vulnerable than ever to the lost productivity and profitability that can result from a network outage.

Sanveer Infotech and Cisco Smart Care solution Provides an innovative service that combines network-wide technical support with ongoing network monitoring and proactive maintenance to deliver a comprehensive approach to the care and continuous improvement of your network.

Sanveer's Network Management Service (SNMS) Provides:

Network Visibility

SNMS delivers visibility into the health and security of your network, giving you the information you need to improve performance and increase your operational efficiency.

Continuous Improvement

SNMS can perform periodic assessments of your network health and availability to proactively identify potential issues and help ensure that all of your Cisco devices are configured optimally.

Proactive Alerts

SNMS can notify you if there is an issue with any Cisco device in your network and recommend how to address problems before they affect your employees and your business profitability.

A simple, Complete Solution

SNMS provides expert technical support for your entire business network (including advanced security and IP voice solutions) ongoing operating system and application software updates for all covered devices and applications. As a result, you can take a comprehensive approach to the care and continuous improvement of your network for a single price, with a single point of contact.

Customized Support and Maintenance

The Cisco Smart Care Service is customized SNMS specifically for you, to give you just the right level of network service to support the size and complexity of your business.

Peace of Mind

Sanveer's Network Management Service, backed by powerful tools and in-depth training from Cisco, proactively verifies that your network is secure, reliable, and functioning optimally at all times, improving your employee productivity and helping you get the most from your technology investments.

Business Benefits

Sanveer's Network Management Service backed by the Cisco Smart Care Service

• Increases network visibility.
• Improves the uptime, security, and performance.
• Resource optimization by allowing your IT staff to operate more efficiently by reducing the time and effort required to keep your network running optimally.
• Improvement in Employee Productivity Improvement and your responsiveness to customers through improved availability of your essential business applications.
• Business Profitability Optimization by helping you get the most from your technology investments.
• Simplifies your contract management and maintenance requirements
• Combines the expertise and service advantages of both Sanveer and Cisco into a single offering.

Project Management

When it comes to implementing complex IT initiatives, risks are many - schedule overruns, cost overruns, cancelled projects etc.

We can minimize your risk by leveraging domain knowledge, cross-functional skills, and our program management discipline that will maximize IT performance and ensure your projects are delivered on budget and on time.

Our team has a highly favorable track record of managing existing, planned, and ongoing enterprise-wide IT initiatives.

The keys to Our Success

• Clearly Defining Goals and Roles
• Accurately Applying Resources and always aligning IT with the mission and existing environment.
• Project Management Methodologies set forth by the Program Management Institute and Six Sigma.
• Value added services to customers in Managing Telecommunications Transitions, ROI Evaluations, Earned Value Management Systems (EVMS) and Performance-based Contracting.

Capabilities

• Strategic Planning
• Financial Management
• Schedule Management
• Quality Assurance
• Risk Management
• Acquisition Support

Professional Services

Streamlining Communications Acquisition / Maintenance / Cost

Many businesses have discovered the value of Sanveer Infotech and it's associate Shilpa Systems, Inc. has a unique approach towards purchasing Internet, Voice, and Data services. Through partnerships with some of the most trusted names in the telecom industries and our experienced team of consultants, Sanveer Infotech offers users outstanding selection, unparalleled resources and support, and the most competitive pricing available anywhere.

Voice and Unified Communications: Configuration and Maintenance Services

Unified Communications from Cisco combines all forms of business communications into a unified solution that provides powerful new ways to collaborate.

Sanveer Infotech is one of the leading CISCO partner and VoIP (UCM) Service Provider specializing in Internet and Telephony Solutions for businesses.







Sanveer provides a cluster of profitable VoIP solutions and managed services which

•  Speed up day-one deployment time,
•  lower day-two operating expenses, and
•  Enjoy a smooth transition from your legacy TDM environment through the centralized aggregation of multi-cluster deployments with holistic provisioning and management.

Our vision is to emerge as a major VoIP Service Provider by

• Integrating telephony system with the contemporary online world
• Reduce costs, ease adoption of new business processes, and
• Increase levels of support and network availability without additional staff at our customer end.

Our Unified Communication Services Includes :

A) Configuration and Deployment of CISCO

• UC500 by Communication Express
• Unified Call Manager till 7.x
• Unity Connection Administration
• IP Phones

B) Configuration, Modification, Maintenance and Optimization of Unified Communication features

IOS upgrade

Call park

Call Park is a feature that allows a person to put a call on hold at one telephone set and continue the conversation from any other telephone set.
During a conversation, a person may need to go to another office for some reason (for example, to retrieve an important file); parking the call allows this person to continue the conversation after arriving at the other office.

Call blast

Have you ever had a need to deliver the same exact message to large number of people at once ?. Call Blast is the most cost effective and efficient method of calling 'n' number of phones and leave a message.

Hunt groups

A hunt group allows a caller to automatically find an available (i.e. "not busy") agent from amongst a group of extensions. Each extension will be tried in order until a "free" extension is reached. Extensions will be skipped if the person is currently on the phone or has marked their extension as "blocked" from hunting.

Auto attendant (AA)

AA allows callers to be automatically transferred to an extension without the intervention of an operator (typically a receptionist). Many AAs will also offer a simple menu system (e.g. For sales : press 1, for service : press 2, etc.). An auto attendant may also allow a caller to reach a live operator by dialing a number, for example '0'.

Night service

Night service in particular is also a feature of private branch exchanges and business telephone systems, whereby for a set period during the day (usually those hours outside of normal office or work hours, when normal operator services are not provided), incoming calls are automatically redirected by the switchboard to particular telephones or other equipment (such as an answering machine, auto attendant, voice mail system General delivery mailbox) A mailbox associated with a group is called a General Delivery Mailbox. A group member can log into the GDM and manage its voice message content

Prompt messages

Prompt messages are the greeting played by the phone which tells the variety of options that could be done by the caller. Such as " Welcome to Sanveer Infotech, Please Dial 1 to leave a message" etc.. Prompt messages can be altered and modified and rerecorded as per the company's requirement.

Voice mailbox

In its simplest form it has only the functions of an answering machine, using a standard telephone handset for the user interface, but it can use a centralized, computerized system rather than equipment at the individual telephone. Store incoming voice messages in personalized mailboxes associated with the user's phone number. Alert notifications can be sent to user via email in which user with the mailbox can hear the voicemail received.

Schedules (business, night & holiday)

Time-of-Day routing routes calls to different locations based on the time of day when a call is made. For example, during business hours, calls can route to an office, and after hours, calls can go directly to a voice-messaging system or to a home number.

Intercoms (dial-able & peer-to-peer)

Peer-to-peer intercoms allow one person to have a button contact with only one other individual with or without mute. Dial-able intercom allows to dial the extension after pressing the particular key and establish the conversion with that particular extension.

Paging

When a caller dials the paging number, each idle IP phone that has been configured with the paging number automatically answers using its speakerphone mode. Audio paging provides a one-way voice path to the phones that have been designated to receive paging. It does not have a press-to-answer option like the intercom feature.